REFUND AND CANCELLATION POLICY

Last updated: September 22, 2026
 

1. Consultations

You may cancel or reschedule a consultation without charge at least 24 hours before the scheduled start time. Cancellations made less than 24 hours before the start time and no-shows are generally non-refundable and may be treated as delivered. A consultation that has already been delivered is non-refundable except where required by law. If Luma cancels and no reasonable alternative time works for you, we will refund the unused session.
 

2. Packages and Project Work

If a package includes multiple sessions, any approved refund for unused sessions may be calculated after deducting the regular, non-discounted price of sessions and work already delivered, plus non-refundable third-party costs already incurred, to the extent permitted by law. Custom project work that has already been performed is not refundable merely because the customer later changes direction.
 

3. Digital Products

Except where applicable law requires otherwise, a digital product is non-refundable after it has been delivered or access has been provided. If a digital product is not delivered, is corrupted, or is materially different from its description on the Site, contact lumateam@lumastr.com within 14 days and we will reasonably attempt redelivery, correction, or an appropriate refund.
 

4. Refund Requests

Email lumateam@lumastr.com from the email address used for the purchase and include the order number and a brief explanation. We aim to respond within 5 business days. Approved refunds are normally initiated to the original payment method within 10 business days; your bank or payment provider may require additional processing time.
 

5. Chargebacks

We encourage customers to contact us before initiating a payment dispute so we can attempt to resolve the issue. This request does not limit any non-waivable right to contact your bank, card issuer, or payment provider.